Shipping Policy

Thank you for shopping with A2Z Smart. This policy explains where we ship, what it costs, how long it takes and what to do if something goes wrong with your order. By placing an order on a2zsmart.in, you agree to the terms below.

1. Where we ship

We deliver to most pin codes across India through our courier partners. We currently ship within India only. If your pin code is not serviceable, the checkout page will let you know before you pay.

2. Shipping charges

• Orders above ₹999: free shipping.
• Orders of ₹999 or less: a flat shipping fee of ₹__, shown at checkout before you pay.
• Cash on delivery: an additional COD fee of ₹__ applies / no extra COD fee.

The total you see at checkout is the final amount. We do not add hidden charges at delivery.

3. Order processing time

We pack and dispatch orders within 1-2 business days of confirmation. Business days are Monday to Saturday, excluding public holidays. Orders placed on Sundays or public holidays are processed on the next business day. During sales and festive periods, processing may take a little longer.

4. Estimated delivery time

Delivery time starts once your order is dispatched. These are estimates, not guarantees.

5. Order tracking

When your order ships, we send you the courier name and a tracking number by SMS, email or WhatsApp. You can use it on the courier's website to follow your parcel. If you have not received tracking details within 3 business days of ordering, please contact us.

6. Cash on delivery

Cash on delivery is available on eligible orders and pin codes. Please keep the exact amount ready when the courier arrives. We may call or message you to confirm a COD order before dispatch. Orders we cannot confirm may be cancelled.

7. Delays and failed deliveries

Delays can happen because of weather, strikes, festivals, courier issues or incorrect details. If delivery fails because the address or phone number is wrong, or you are unavailable after repeated attempts, the parcel may be returned to us. In that case we can reship it after you cover the shipping fee, or refund the order amount minus the original shipping and COD charges.

8. Damaged, wrong or missing items

Please check your parcel when it arrives. If an item is damaged, wrong or missing, contact us within 48 hours of delivery with your order number and clear photos or an unboxing video. We will arrange a replacement or refund as described in our Return and Refund Policy.

9. Address changes and cancellations

We can change the delivery address or cancel an order only before it is dispatched. Contact us as soon as possible with your order number. Once the parcel has shipped, we cannot change the address, but you may refuse delivery or follow our return process.

10. Contact us